Personal data
The following information concerns the protection of your personal data. This means data that can identify you directly or indirectly, such as your first name, surname, email address or IP address.
Data is collected when:
- you browse the DonorHero pages. In your browser, their addresses begin with “https://(…)donorhero.be”. When a link takes you to another portal, website, online application or social network, you should refer to that service’s terms regarding the processing of personal data;
- you contact us.
Your personal data is protected in accordance with:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (applicable since 25 May 2018) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
1. LEGAL BASES AND PURPOSES OF PROCESSING
Personal data is collected and processed [1] in order to:
- provide you with information, including automated newsletters and brochures;
- answer your questions;
- process matters concerning you.
Data is also collected and processed anonymously:
- for statistical and qualitative purposes, with a view to improving our services;
- to respond to you in your language.
If your request for information or services falls within the remit of another public authority, we will provide you with its contact details. You will then be free to decide whether or not to contact it.
2. DATA PROCESSED
Personal data is collected and processed automatically in the two situations listed in the following table.
| Situations | Personal data collected and processed |
|---|---|
| You visit one or more pages. | IP address. |
| You contact us using an electronic form or by email. | The surname, first name and email address you enter; email correspondence via the contact form and email services; technical data that may or may not be linked to your email; your postal address for sending documents or publications. |
Other personal data that may be processed is listed in the public data processing register, which can be consulted free of charge.
Non-personal data is also collected automatically without being linked to your IP address, thereby preserving your anonymity. It is used to compile statistics and improve content:
- language choice;
- search engine used;
- keywords used;
- website from which you arrived;
- pages viewed;
- time spent on each page;
- list of downloaded files;
- date and time of access;
- browser used;
- platform and/or operating system installed on your computer.
3. USE OF COOKIES
See our Cookie Policy.
4. RETENTION PERIOD
The retention period is:
- 12 months for your IP address;
- variable depending on the type of cookie, up to 2 years;
- 5 years for correspondence via the contact form and email.
In exceptional circumstances, such as legal proceedings, your personal data may be retained for longer.
5. SECURITY
The FPS Health, Food Chain Safety and Environment guarantees the security, integrity and confidentiality of your personal data. In particular, your data is protected against unauthorised access, unlawful use, loss and unauthorised alteration.
To achieve this, we use security techniques and procedures that are not described on this page for security reasons.
However, appropriate physical, technical and organisational measures are taken to ensure a level of security appropriate to the risks.
6. RIGHT OF ACCESS, RECTIFICATION, OBJECTION AND ERASURE
You have rights regarding the personal data we use: access, rectification, objection and erasure.
Your request will be processed within 30 calendar days. If your request is complex or our services are handling a large number of requests, this period will be extended by 60 days.
To exercise your rights, send an email or letter to our Data Protection Officer, together with a copy of your identity document bearing your signature:
FPS Health, Food Chain Safety and Environment
Avenue Galilée 5/2
1210 Brussels
7. COMPLAINTS
If you believe that the FPS Health, Food Chain Safety and Environment has not processed your personal data in accordance with the applicable regulations, you have the right to lodge a complaint with the Data Protection Authority:
Data Protection Authority
Rue de la Presse 35
1000 Brussels
8. CONTACT
For any request for information about our data protection policy, please contact our Data Protection Officer:
